Syllabus 

Unie 1 : Nature of Communication Process of Communication, Types of Communication (Verbal & Non Verbal), Importance of Communication, Different forms of Communication. Barriers to Communication Causes, Linguistic Barriers, Psychological Barriers, Interpersonal Barriers, Cultural Barriers, Physical Barriers, Organizational Barriers.

Unit 2 :  Business Correspondence : Letter Writing, Presentation, Inviting Quotations, Sending Quotations, Placing Orders, Inviting Tenders, Sales Letters, Claim & Adjustment Letters and Social Correspondence, Memorandum, Inter—Office Memo, Notices, Agenda, Minutes, Job Application Letter, Preparing the Resume.

Unit 3 :  Report Writing Business Reports, Types, Characteristics, Importance, Elements of Structure, Process of Writing, Order of Writing, the Final Draft, Check Lists for Reports.

Unit 4 :  Vocabulary Words often Confused, Words often Misspelt, Common Errors in English.

Unit 5 :    Oral Presentation Importance, Characteristics, Presentation Plan, Power Point Presentation, Visual Aids.

Content 

Unit-I

1. Nature of Communication 2. Process of Communication 3. Types of Communication 4. Communication : Basic Forms 5. Barriers in Communication

Unit - II

6. Business Correspondence 7. Quotation/Order Letters/Tenders 8. Persuasive Letters : Sales Letters and Collection Letters 9. Claim Letters 10. Adjustment Letters 11. Social Correspondence 12. Memorandum [Memo] 13. Notice/Agenda/ Minutes 14. Job Application Letters 15. Cover Letters 16. Credit Letters 17. Enquiry Letters 18. Resume

Unit-III

19. Report Writing 20. Business Report 21. Status Report 22. Analytical Report 23. Inquiry Report 24. News-paper Report

Unit-IV

25. Common Errors in English

Unit-V

26. Presentation (Oral/Power Point/Visual Aids).