1. Office–Concept, Characteristics and Importance 2. Office Management-Meaning and Concept, Characteristics, Importance and Functions 3. Principles of Office Organisation 4. Important Departments of an Office 5. Office Accommodation or Location 6. Office Layout 7. Office Environment and Flow of Work 8. Handling of Mail 9. Internal Communication 10. Forms & Stationery Control 11. Duplicating and Typing 12. Indexing 13. Filing 14. Office Machines and Equipments 15. Office Systems, Routine and Methods 16. Office Personnel-Recruitment, Selection, Training, Promotion, Demotion, Transfer, Retirement, Remuneration and Essentials of an Ideal Remuneration System/Plan 17. Morale of Office Personnel 18. Office Reports, 19. Office Organisation-Meaning, Importance, Forms, Organisational Structure, Organisational Charts, Formal and Informal Office Organisation, Centralisation and Decentralisation Concept in Office 20. Span of Control 21. Delegation of Authority 22. Office Planning 23. Office Manual 24. Office Layout 25. Office Record Management-Including Record Manual 26. Office Work Measurement and Control 27. Office Manager 28. Work Simplication, Organisation and Methods (O & M) 29. Control of Office Costs 30. World of Computer—Brief Introduction 31. Reception Room 32. Public Relation 33. Correspondence 34. Motivation, Discipline and Grievance Redressal or Grievance Handling Procedure.